Refunds
Refund Policy
We want you to be happy with OneTap This policy explains when and how you can get a refund for purchases made through our online reseller and Merchant of Record, Paddle
Every paid plan (including the lifetime license) and every subscription renewal comes with a 14-day money-back guarantee, starting from the date of the payment in question If you are not satisfied, contact us within 14 days and we will arrange a full refund of that payment via Paddle
If you are a consumer in the EU, EEA or UK, you have a statutory 14-day right to withdraw from your purchase under the Consumer Rights Directive / UK Consumer Contracts Regulations, starting from the day after purchase Because OneTap delivers digital content, by starting to use the Service immediately after purchase you acknowledge and expressly consent to immediate delivery, which ends your withdrawal right once the digital content has been fully performed — however, our 14-day money-back guarantee in section 1 applies in addition and does not depend on your location For subscription renewals, the statutory withdrawal right applies to the first purchase; renewal charges are covered by our guarantee
Email support@onetap.cool from the address associated with your purchase and include your order or transaction reference (from your Paddle receipt) with a short reason Approved refunds are processed by Paddle within 5–10 business days; timing depends on your payment provider You can also request a refund directly via Paddle's support channels (paddle.net), since Paddle handles all payments and returns as Merchant of Record
If your subscription renewed and you no longer need the Service, contact us within 14 days of the renewal charge and we will refund that charge in full To avoid unwanted charges, we also send a renewal reminder at least 5 days before each charge (see our Terms of Service, section 4)
Except as described above, we generally do not provide pro-rata refunds for unused time within a billing period We may decline a refund where we detect fraud, refund abuse or a material breach of our Terms of Service Purchases made through third parties follow that party's refund policy Nothing in this policy limits any mandatory consumer right you have under the law of your country
Once a refund is issued, the corresponding subscription ends after the refunded period (or the lifetime license is revoked) and your account reverts to the Free plan Your data remains available on the Free plan, subject to its limits
Refund requests and questions: use the email below We usually reply within 24 hours on business days